Customer Service

• Shipping & Delivery

  In order to offer premium quality items, all the hair extensions will be shipped directly from our warehouse in Sydney after careful checking. Handling Time may take about 2 business days and 3-4 days for order placed on weekends. Once item is shipped out, we will send you an email confirmation to your nominated email account.

  Shipping Options & Time: 2-7 Business days. **International shipping times may differ depending on your location.

• Privacy & Security

   

  Westlinehairextension.com is aware that the security of your private information from the use of our website is an important concern. We take the protection of your personal data very seriously. Therefore we would like you to know what data we maintain and what data we discard. With this privacy notice, we would like to inform you about our security measures.

  Collection and processing of personal data:

  We collect personal data only when you provide it to us, through registration, completion of forms or e-mails, as part of an order for products or services, inquiries or requests about materials being ordered and similar situations in which you have chosen to provide the information to us. The database and its contents remain at our company and stay with data processors or servers acting on our behalf and responsible to us. Your personal data will not be passed on by us for use by third parties in any form whatsoever, unless we have obtained your consent or are legally required to do so. We will retain control of and responsibility for the use of any personal data you disclose to us. Some of this data may be stored or processed at computers located in other jurisdictions, such as the United States, whose data protection laws may differ from the jurisdiction in which you live. In such cases, we will ensure that appropriate protections are in place to require the data processor in that country to maintain protections on the data that are equivalent to those that apply in the country in which you live.

  Purpose of Use:

  The data we collect will only be used for the purpose of supplying you with the requested products or services or for other purposes for which you have given your consent, except where otherwise provided by law.

  What do we use your information for?

  Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)

  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

  • To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

  • To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

  • To administer a contest, promotion, survey or other site feature

Choice and Opt-Out:

If you no longer wish to receive the Company's promotional communications, you may "opt-out" of receiving them by following the instructions included in each communication or by e-mailing the Company at mywestline@gmail.com.

• Returns & Replacements

  We gladly accept returns on all eligible products. We do not sell refurbished or previously owned products, therefore, a 20% restocking fee will be applied for all returned merchandise that have been opened. Administration charges may apply to all returns. Please see our Terms & Conditions for more information. Return postage is on buyer. Once the restocking fee is applied, any balance remaining will be refunded to the PayPal account submitted with your original order.

  How to Return

  Please contact us first about the problem you met, we will try our best to solve your problem. If your problem can't be solved without return, we will be happy to accept it and add your name in our return system. You can then send the item back to the address on the original shipment. Return without communication will be rejected.

• Ordering

  Once item dispatched, tracking number will be offered via email. If you don't get one, please email or call us. Sometimes Shipping may be delayed due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

  Total Delivery Time = Handling Time/Producting Time + Shipping Time

Please note:

1. We encourage all deliveries be made to a physical address so packages can be tracked.

2. For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.

3. We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries.